Because the present brings us signals from the future I am driven to imagine future scenarios, and think about future problems and solutions.
For instance:
Organisations I've worked in doing service design:
I grew up speaking Portuguese but I also understand English (Spanish and French if spoken slowly). I have a diverse set of interests. I currently live in London. I believe reducing the existing friction in the service sector is key to give citizens a sense of trust, agency and wellbeing. I believe democratic procedures and monetary mechanisms need to be sophisticated to decrease inequality and increase the levels of interpersonal trust, and I am convinced that humans will slowly free themselves from most forms of hard labour rendering mainstream economic ideologies less useful. I would like to live in some place next to the beach and have friends over regularly.
Current position: service design senior consultant at EY - Seren
Practice: service design, communication design, education, programmer
Education: Royal College of Art (Service Design MA); University of the Arts London (PG Cert); University of Porto (Communication Design, Licentiateship 5 year degree / MA equivalent); IEFP (Management & Accounting Techniques short course 350 hours)
Covid19 project: designing the Technical Moodle for all Central Saint Martins' technical departments (online teaching platform)
Career: advertising & graphic design industry, education, web developer, system & service design
Team management experience: Central Saint Martins (Digital Media department 12 people); Loft Coworking Studio (11 people)
Research: economics, programming, monetary theory
Footfall App
Project to deliver a working POC to accurately measure footfall in a variety of environments such as shopping centers, stadiums and transport hubs. Deliverables included a fully functional app and the development of an IoT sensor
service design, full stack development, business strategy
role played: full stack development, UX/UI design, business strategy
Oozeco
Consultancy report for a marketplace company which included in-depth market research, a high level GTM strategy based on a multi-brand approach stemming from a proposed brand Oozeco — an environmentally conscious food delivery service
service design, UX/UI design, branding & business strategy, consultancy
role played: research, ideation, UX/UI design, branding & business strategy
UNIT – money as a public service
Speculative design project focused on a timespan from 10 to 20 years from now, imagining future scenarios. I’ve kept a live website to prototype with partners, specialists, casual visitors, exposing the process, looking for constant criticism.
service design, speculative design, storytelling, research
role played: all (MA final project)
Organisations I've worked in doing service design: