💼 Service Designer at EY - Seren 🎓 RCA (Service Design MA); UAL (PG Cert); FBAUP (Communication Design, MA);

Because the present brings us signals from the future I am driven to imagine future scenarios, and think about future problems and solutions.
For instance:

I grew up speaking Portuguese but I also understand English (Spanish and French if spoken slowly). I have a diverse set of interests. I currently live in London. I believe reducing the existing friction in the service sector is key to give citizens a sense of trust, agency and wellbeing.

💼 Service Designer at EY - Seren 🎓 RCA (Service Design MA); UAL (PG Cert); FBAUP (Communication Design, MA);

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Footfall App

Project to deliver a working POC to accurately measure footfall in a variety of environments such as shopping centers, stadiums and transport hubs. Deliverables included a fully functional app and the development of an IoT sensor

service design, full stack development, business strategy
role played: full stack development, UX/UI design, business strategy


Consultancy report for a marketplace company which included in-depth market research, a high level GTM strategy based on a multi-brand approach stemming from a proposed brand Oozeco — an environmentally conscious food delivery service

service design, UX/UI design, branding & business strategy, consultancy
role played: research, ideation, UX/UI design, branding & business strategy

UNIT – money as a public service

Speculative design project focused on a timespan from 10 to 20 years from now, imagining future scenarios. I’ve kept a live website to prototype with partners, specialists, casual visitors, exposing the process, looking for constant criticism

speculative design, future thinking, service design, storytelling, research
role played: lead designer (ongoing project)