Because the present brings us signals from the future I am driven to imagine future scenarios, and think about future problems and solutions.
For instance:

Organisations I've worked with as a service designer/consultant

I grew up speaking Portuguese but I also understand English (Spanish and French if spoken slowly). I have a diverse set of interests. I currently live in London. I believe reducing the existing friction in the service sector is key to give citizens a sense of trust, agency and wellbeing. I believe democratic procedures and monetary mechanisms need to be sophisticated to decrease inequality and increase the levels of interpersonal trust, and I am convinced that humans will slowly free themselves from most forms of hard labour rendering mainstream economic ideologies less useful.


Current position: Service Design Senior Consultant at EY - Seren (Ernst & Young, London)
Career/practice: communication design, 3D web design & development, system & service design, higher education, consultancy, web3
Education: Royal College of Art (Service Design MA); University of the Arts London (PG Cert); University of Porto (Communication Design, Licentiateship 5 year degree / MA equivalent); IEFP (Management & Accounting Techniques short course 350 hours)

Team management experience: Central Saint Martins (Digital Media department 12 people); Loft Coworking Studio (11 people)
Research: value & monetary theory, mixed reality, Web3 and public governance, economics

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Footfall App

Project to deliver a working POC to accurately measure footfall in a variety of environments such as shopping centers, stadiums and transport hubs. Deliverables included a fully functional app and the development of an IoT sensor

service design, full stack development, business strategy
role played: full stack development, UX/UI design, business strategy

Oozeco

Consultancy report for a marketplace company which included in-depth market research, a high level GTM strategy based on a multi-brand approach stemming from a proposed brand Oozeco — an environmentally conscious food delivery service

service design, UX/UI design, branding & business strategy, consultancy
role played: research, ideation, UX/UI design, branding & business strategy

UNIT – money as a public service

Speculative design project focused on a timespan from 10 to 20 years from now, imagining future scenarios. I’ve kept a live website to prototype with partners, specialists, casual visitors, exposing the process, looking for constant criticism

speculative design, future thinking, service design, storytelling, research
role played: lead designer (ongoing project)

Johnson Matthey – Blue Hydrogen

Johnson Matthey's digital transformation project for a nascent technology (Blue Hydrogen). Scope: B2B procurement process from RFP to proposal creation. Deliverables: current state service blueprint with high level of granularity, target state wireframe

service design, consultancy
role played: service designer senior consultant, ideation, product design (wireframing), storytelling, user-research

Organisations I've worked with (as a service designer):